Refund & Return Policy
Last Updated: February 20, 2026
This Refund & Return Policy applies only to products purchased directly through the online checkout system on the Soil Allies Shop pages of https://www.tophorizonaginputs.com/ (the "Site") and is designed to comply with applicable Canadian consumer protection laws, including Saskatchewan consumer legislation.
This policy does not apply to agricultural input products or services listed on our product pages that are not available for direct online purchase, which are governed by separate quotes, invoices, sales agreements, or contracts.
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By making a purchase on our Site, you agree to the terms of this policy.
Overview
At Top Horizon Ag Inputs, we are committed to providing high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we are here to help.
Eligibility for Returns
To be eligible for a return:
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The item must be unused, unopened, and in its original condition and packaging.
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The return request must be made within 30 days of delivery.
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Proof of purchase (order number or receipt) is required.
Certain products may not be eligible for return due to health, safety, or biological considerations, including but not limited to:
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Biological products
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Custom or special-order products
These items are final sale unless damaged or defective upon arrival.
Non-Returnable Items
The following items are non-returnable unless defective or damaged:
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Clearance or final sale items
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Opened consumables
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Products exposed to contamination or improper storage
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Provide:
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Order number
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Description of the issue
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Photos of the damaged or incorrect product
We will assess the issue and, where appropriate, provide a replacement, store credit, or refund.
Return Process
To initiate a return:
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Email us at tophorizon@sasktel.net with your order number and reason for return.
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Wait for return authorization and instructions.
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Ship the product back using the instructions provided.
Unauthorized returns may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect item).
Original shipping charges are non-refundable unless required by law.
Refund Processing
Once your return is received and inspected:
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Approved refunds will be processed to your original payment method.
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Refunds are typically processed within 5–10 business days, depending on your payment provider.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original product (if eligible) and place a new order.
Cancellations
Orders may be cancelled before shipment. If your order has already shipped, it will be treated as a return and subject to this policy.
Refused or Undeliverable Shipments
If a shipment is refused or returned due to incorrect address or failed delivery attempts, the customer is responsible for original and return shipping charges.
Legal Rights
This policy does not affect your statutory rights under Canadian or Saskatchewan consumer protection laws.
Contact Information
If you have any questions about this Refund & Return Policy, please contact us:
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Top Horizon Ag Inputs
Email: tophorizon@sasktel.net
Phone: 306-869-7218
Mailing Address: PO Box 854, Radville, SK, S0C 2G0
By purchasing from our website, you acknowledge that you have read, understood, and agree to this Refund & Return Policy.